TEC4 Communications Lead

We are looking for a senior specialist to lead communications and operational coordination during critical technology incidents, crisis situations, elevated operations, and business-critical planned technology events.

5–8+ years of experience in major incident management, technology operations, command center operations, crisis communications, service operations, or project coordination. Experience working in or supporting a 24/7 operational environment across regions and time zones. Experience coordinating live incident bridges, action tracking, stakeholder updates, and shift handovers. Excellent written and verbal communication skills, particularly in high-pressure situations. Experience creating and maintaining runbooks, procedures, status reports, action logs, and operational documentation. Strong stakeholder management skills and the ability to lead through influence without formal authority. Highly organized, detail-oriented, calm, and precise under pressure.

Coordinate communications during critical incidents, crisis events, and high-priority operations. Organize and manage incident bridges, participant attendance, communication cadence, and escalations. Draft and publish initial notifications, executive updates, material change notices, and closure communications. Translate technical information into clear business updates covering impact, risks, progress, owners, and next steps. Maintain event timelines, decision logs, action trackers, communication records, and supporting evidence. Develop and update runbooks, procedures, templates, guides, and checklists. Coordinate planned technology events from readiness and preparation through execution and closure. Support regulatory assessments and audits, including DORA and MAS, through communication coordination and evidence collection. Turn lessons learned into process, documentation, and training improvements. Preferred Qualifications Experience in regulated industries. Knowledge of DORA, MAS, audit processes, or evidence management. Experience supporting migrations, cloud or vendor events, security initiatives, or market-critical technology events. Experience preparing communications for senior leadership and executive stakeholders.